Gorgias Implementation Services for Shopify Brands
Bring customer conversations into a support operation your team can manage consistently. Prosper Digital helps Shopify brands plan and implement Gorgias around customer journeys, service policies and the systems already in use.
A useful implementation is not just connecting an app. It means deciding which conversations enter Gorgias, what customer and order context agents need, how tickets should be routed, which repetitive tasks may be automated, when a person takes over and how the team will review the workflow.
Scope can include discovery, configuration, Shopify and app integrations, workflow design, testing, team handover and iterative improvement. The final plan depends on the channels, markets, support volume, subscription or loyalty stack, existing data and internal ownership.
How we implement Gorgias
We start by mapping support channels, ticket types, service policies, existing macros and rules, escalation paths, integrations and the customer or order context agents need. That gives the team a shared view of what should be configured, migrated, automated or left with a person.
The implementation can then cover channel setup, views and routing, tags, response templates, low-risk workflow automation, permissions, Shopify and approved app connections, testing, documentation and handover. We confirm current Gorgias and Shopify capabilities during discovery instead of promising that every legacy workflow can be reproduced unchanged.
Let’s work together
Ready to get the most out of Gorgias? We’ll help you integrate, optimise, and scale with a team that genuinely understands Gorgias. We'd love to see if we can help you.