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Frequently Asked Questions

What does a Shopify Plus agency actually do?

A Shopify Plus agency like Prosper Digital handles end-to-end ecommerce — from custom store design and development to platform migrations, conversion rate optimisation, and ongoing maintenance. We're a certified Shopify Plus Partner, which means we have direct access to Shopify's priority support, beta features, and launch engineers. Whether you're building from scratch, migrating from Magento or WooCommerce, or looking to improve the performance of an existing store, we work as an extension of your team.

How much does a Shopify Plus project cost?

Every project is different, so we scope and quote based on your specific requirements. Factors that influence cost include the complexity of your design, number of integrations (ERP, CRM, 3PL), whether you're migrating from another platform, and any custom functionality you need. We provide a detailed proposal after an initial discovery call so there are no surprises. Get in touch via the form above and we'll walk you through what to expect for your budget.

How long does a migration to Shopify Plus take?

A typical migration from platforms like Magento or WooCommerce to Shopify Plus takes between 8 and 16 weeks, depending on the size of your catalogue, the number of integrations, and the level of custom design involved. We follow a structured migration process that covers data migration, URL redirects, SEO preservation, design, QA, and launch support — so your traffic and rankings are protected throughout.

What is a CRO audit and how can it help my store?

A CRO (conversion rate optimisation) audit is a detailed review of your online store’s user experience. We examine analytics, behavioural evidence, checkout flow and page performance to identify friction and prioritise practical improvements. Our CRO audit gives your team a clear, evidence-led roadmap for improving the customer journey.

Where is Prosper Digital located?

We have offices in both Sydney and Melbourne. Our Sydney studio is at 285A Crown St, Surry Hills NSW 2010, and our Melbourne office is at 20 Wilson St, South Yarra VIC 3141. We work with brands across Australia and internationally — most of our collaboration happens over video calls and Slack, so location is never a barrier. Call us on 1300 770 575 or fill out the form above to book a discovery call.