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The Clinic

When The Clinic Bondi relaunched their Shopify store with Prosper, the aim was simple: create a smoother path from discovery to booking and skincare purchase. Three years later, the site is converting harder than ever.

We redesigned and rebuilt The Clinic’s Shopify store, lifting conversion by 69% and sales by 48%, even with less traffic.

Industry

Beauty, Skincare

Services

Strategy , Development , Design

Tech & Partners

Shopify Plus , AWS S3 , Klaviyo

The Clinic needed a Shopify experience that felt as polished as their in-clinic care. We built the site around clear journeys for treatments, consultations and products, making it easier for customers to understand their options and take the next step, whether that’s booking or buying.

  • A customer journey built for clarity

    Simplified navigation, clearer content and stronger calls to action make it easy to move from browsing to booking or buying.

  • More revenue from less traffic

    The new store delivered: +69% conversion rate, +48% total sales, –8% sessions.

  • Ready to grow

    Flexible sections and templates let The Clinic launch campaigns, add services and grow their skincare range without another rebuild.

"Prosper have delivered The Clinic the most beautiful and functional website—beyond our expectations. The whole team were easy to communicate with and very responsive to questions and feedback throughout the whole process. Our conversion rate has doubled and we are thrilled with the result."

Jacqui Pires, Marketing Director, The Clinic

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Frequently Asked Questions

What changed on the new site?

Navigation was simplified, content was restructured, and key pages were redesigned with stronger calls to action and mobile-first layouts.

What results did the new site deliver?

Across nearly three years, The Clinic saw a 69% increase in conversion rate and 48% increase in sales, even with 8% fewer sessions than the previous site.

What was the main goal of the relaunch?

To create a cleaner, more intuitive journey from learning about treatments to booking and purchasing skincare online.

How does the new build support future growth?

Modular Shopify sections make it easy to launch campaigns, add services and expand the skincare range without starting from scratch.

Clinic relaunch lifts conversion by 69%

We rebuilt The Clinic Bondi’s Shopify store to better connect treatments, consultations and skincare in one clean journey. Navigation was simplified, content clarified and key pages redesigned around clear calls to action, especially on mobile.

Since launch, the site has delivered a 69% increase in conversion rate and 48% increase in sales, despite an 8% drop in sessions. The Clinic now earns more from fewer visitors, with a Shopify experience that’s on-brand, easy to manage and ready to grow.
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